If your complaint is still not resolved to your satisfaction, you may contact the UMC Compliance Office, PO Box 5980, Lubbock, TX 79417 or call 806.761.0994, or Texas Department of Health Services at Health Facility Compliance Group/MC 1979, Texas Department of Health Services, 1100 West 49th Street, Austin, TX 78756, 1.888.973.0022. Provides residents of Lubbock County, access to the County Indigent Heath Care Program. Program: Lubbock County Indigent Health Care. Agency: South Plains Indigent Health Care. Description Provides residents of Lubbock County, access to the County Indigent Heath Care Program. Lubbock, TX 79408: Program Delivery.
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• • • • • • • • • • • • • • • • • • • • •. UMC Health System is the region’s only Level 1 Trauma Center committed to meeting the health care needs of our community. Our patients have a financial responsibility for all services rendered at UMC. For patients without health care coverage (self pay), UMC will assist self-pay patients in determining if they are eligible for financial medical assistance through federal, state, county or local programs. A person who comes to the emergency room will receive a medical screening examination and necessary stabilizing treatment regardless of the person’s ability to pay. Financial Arrangements Office The Financial Arrangements Office sees all self-pay patients coming to UMC for out-patient services such as but not limited to labs, x-rays and physical therapy. The Financial Arrangements Office will assist patients in determining if they are eligible for financial medical assistance.
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Patients not eligible for assistance will be required to pay a deposit before services are rendered. The deposit amount will vary depending on the services to be rendered. Patients unable to pay the required deposit may be rescheduled or denied services. These are only deposits and not payments in full. The Financial Arrangement Office is located in the UMC Outpatient Surgery Pavilion and can be reached at 806.775.9045 or 1.866.888.3267. Office hours are Monday through Friday 7AM to 6PM. Resource Assistance Department The Resource Assistance Department sees all self-pay patients who are admitted to UMC.